Refund Policy
Refund Policy for Starter Plan
We offer a 1-day refund window for the Starter Plan due to the nature of the program.
Upon enrollment, you receive immediate access to exclusive resources — including real application documents, solved exams, and proven strategies. Because access is granted instantly and spots are limited, refunds are only possible within 24 hours of purchase.
We want you to feel safe when enrolling, but we also aim to protect the time and dedication we commit to serious students.
This is our way of saying:
“Try it completely risk-free. If it doesn’t help you, you don’t pay.”
Refund Policy for Pro Plan
If you change your mind within 24 hours of purchase — and before any document review or mentorship session begins — you can request a full refund.
After the initial 24-hour window, you still have 7 days from the time of purchase to experience our support. During this period, you can request a 50% refund, even if mentorship has already begun or document reviews have taken place.
After 7 days, no refunds will be issued. This is because personalized mentorship involves dedicated time, effort, and expertise from our team — which, unlike digital content, cannot be reversed or returned.
Pro Plan – Scholarship Guarantee
The Premium Plan includes a 100% refund if you are not selected for the MEXT scholarship, as long as you meet the following conditions:
✔️ Active participation throughout the full 12-week program:
Send at least 3 questions per week to your assigned tutor
Submit all weekly practice exams according to your personalized study plan
- Ask your tutor to review all your documents
- Assist to the interview simulation
(Justified absences due to force majeure will be accepted)
✔️ Submit your application properly and on time:
All official documents must be completed and submitted before the MEXT deadlines
You must attend both the written exam and (in case of being called) interview
✔️ Provide official proof of rejection:
Share confirmation from the Japanese embassy or university (e.g. rejection email or document)
✔️ Attend a final confirmation session:
A live Zoom session where you:
Share your screen to show the rejection
Complete a short closing call with your tutor for final guidance
Important Notes:
This refund guarantee only applies to the Pro Plan
It is valid for the first MEXT application cycle after completing the program
No refunds will be given if you drop out, miss sessions without justification, fail to submit required materials, or apply incorrectly